The move to shift from multi-level communications and incorporating Unified communications such as VoIP and other unified platforms has become the prime targets of hackers who are now turning to IM attacks as their targets. Offices have de-centralized communications and other systems combining them into one system that is capable of handling communications eliminating the need for maintaining several systems each with its specific function. IM or Internet Messaging is cheaper and allows office workers in the field to communicate cheaply with the office and VoIP allows them to communicate cheaply over vast distances.
Unified communications is the next step towards virtualization which is currently being developed and tested by various developers. IM is one of the most convenient means of communications which has the capability to receive mail from all over just as SMS or Text messaging has done in the Mobile Industry. Every user who uses the internet may have one or more IM accounts with the many free mail providers or through their company hosting service. Using the IM allows hackers to send malware, unload their payloads and go on to propagate through the networked system, which if looked at from a business perspective crippling one of the vital communications links. There are still mobile phones and other means communications but being ever present at every desktop, any unsuspecting user can download malware without proper intrusion prevention and detection systems in place. Mobile phones have also suffered attacks from malware that is designed to attack stripped down versions of popular Operating systems, the forays of hackers into unified communications may mean they are keeping pace with the development of new technologies as fast as businesses adopt them and accept them as just part of the game.